Returns & Complaints


Returns Procedure

Faulty or damaged goods can be returned for full credit or replacement, email us at sales@newfence.co.uk or telephone us on +44 (0)1633 504248.

We will follow The Consumer Contracts Regulations 2013 law on returns but in addition will allow customers to return goods for credit within 28 days of delivery, providing the goods are in a resale-able condition. This will apply to all customers however depending on the type of order and location; a charge will apply to cover transport costs.  Alternatively you may arrange to return the items via your own transport/cost to our premises. A full refund can not be offered for made-to-order items.

Full credit will only be given if the goods are returned to us in a sale-able condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund should the goods be returned in an unsaleable condition.

Please Note: Any shortages or damaged good must be recorded upon receipt of your items.

Complaints

We want to hear from you if you have any problems with our online ordering service. Please e-mail us at sales@newfence.co.uk and we will do our best to resolve any issues.